Refund Policy
At NOAPARA LIMITED, we aim to provide premium-quality stationery and accessories and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted for products purchased through our website, https://newpages.co.uk/ (“Site”).
1. Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, please ensure that:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- You provide proof of purchase (order confirmation or invoice).
To initiate a return, please contact us at support@newpages.co.uk with your order details.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized products.
- Items purchased on clearance or as final sale.
- Products showing signs of use or damage not caused during delivery.
3. Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where items are incorrect, defective, or damaged upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your payment provider.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at support@newpages.co.uk with your order information and details of the issue.
6. Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 7 days of receiving it. We may ask for photographs of the damage or defect to help process your claim. We will arrange for a replacement or a refund as applicable.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If there is still an issue, please contact us at support@newpages.co.uk for further assistance.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please reach out to:
NOAPARA LIMITED
UNIT 17, Kingston Mill Chestergate, Stockport, SK3 0AL, United Kingdom
Email: support@newpages.co.uk