Delivery & Return Policy
Thank you for choosing Newpages, operated by NOAPARA LIMITED. We are dedicated to providing a smooth shopping experience and have outlined our delivery and return procedures below to ensure transparency. By making a purchase, you agree to the terms set out in this policy.
Delivery Policy
1. Delivery Locations
We currently deliver within the United Kingdom only.
2. Delivery Times and Costs
Delivery times and costs will be calculated and provided at checkout based on your location and order size. Orders are typically dispatched within 1-3 business days, and estimated delivery times are as follows:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (where available)
Note: Delivery times are estimated and may vary based on factors outside of our control, such as carrier delays or public holidays.
3. Order Tracking
Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.
4. Failed Deliveries and Re-Delivery
If a delivery attempt fails due to an incorrect address or if no one is available to receive the package, it may be returned to us by the carrier. Additional fees may apply for re-delivery attempts.
Return Policy
If you are not satisfied with your purchase, we offer a return period within which you may return your item. This policy outlines the conditions under which returns are accepted.
1. Eligibility for Returns
To be eligible for a return, items must be:
- Returned within 14 days of delivery.
- In their original condition and packaging, unused and undamaged.
Proof of purchase (order confirmation or invoice) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized items.
- Clearance or final sale items.
- Items showing signs of use or damage not caused during delivery.
3. Return Process
To initiate a return, please contact us at support@newpages.co.uk with your order details and reason for return. Once your return request is approved, you will receive instructions on how to send the item back to us.
Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
5. Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@newpages.co.uk with your order information and details of the issue.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We may request photographs to assist in processing your claim. A replacement or refund will be arranged as applicable.
Contact Us
If you have questions or concerns regarding this policy, please reach out to us:
NOAPARA LIMITED
UNIT 17, Kingston Mill Chestergate, Stockport, SK3 0AL, United Kingdom
Email: support@newpages.co.uk